Refund policy

Processing
In most cases, I act fast in processing orders therefore I cannot guarantee cancelations on custom orders.  Please contact me at memascustomstudio@gmail.com to see if your order as been started
Returns
We have a 30-day return policy on un-used, unworn and non-personalized items, which means you have 30 days after receiving your item to request a return.  Refunds & Exchanges will not be distributed to any customer who submits incorrect personal information.  meaning monograms, names etc. What is noted in the personalization section of your order is applied to the item Exactly as you have listed.  Proofs are always sent for custom orders and final consent is required before it goes to press.  Please be sure to check email regularly to avoid time delays.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order number for proof of purchase.

To start a return, you can contact us at memascustomstudio@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at memascustomstudio@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned custom products (such as special orders or personalized items) Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.